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Customer Service Information
Standard Delivery
Following credit card authorization and verification, you will receive your order within approximately 4-6 days (Monday through Friday). This time frame does not include weekends or holidays.
Rush Delivery
Orders placed before 12:00 PM PST will arrive within 1-3 days (excluding holidays and weekends); pending credit card authorization and verification.
Overnight Delivery
Orders placed for overnight service before 12:00 PM PST will ship out the day ordered and will arrive the next day (excluding holidays and weekends); pending credit card authorization and verification.
Please note, at this time Saturday delivery is not available.
Extended Air Service (Alaska/Hawaii/Puerto Rico)
Following credit card authorization and verification, you will receive your order within approximately 2-3 days (Monday through Friday). This time frame does not include weekends or holidays.
Saturday Delivery
At this time Saturday delivery service is not available.
Shipping Restrictions
Currently, we only ship within the U.S. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
Sales Tax
Applicable sales tax will be charged to all purchases shipping within California.
Forms of Payment
We accept Visa, MasterCard, and American Express. We are unable to process any orders with international billing or shipping addresses.
When You Are Charged
If you pay for your order with a credit card on the web site, we charge you for all items as soon as your order ships. You will not be charged for items that are “on order” until we ship them to you.
Changing an Order
At the end of the check out process you will be given a final summary page that you may review and edit. Your order will not be placed until you click “submit order” and see a receipt page.
Order Confirmation
Once your order is placed you will receive a confirmation email to the email you specified during the check out process. The confirmation will contain a receipt of your order.
Order Verification
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.
When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to UPS records, this information does not match their records, we may need to contact you to confirm. This may delay your order.
Canceling an Order
If you’d like to cancel or change your order, please call 949.281.7446 or email
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as soon as possible. We’ll do everything we can to accommodate your request. However, our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process
RETURNS
A Return Authorization (RA) number must be requested for ALL returns. RAs must be requested within 10 days from date of delivery.
Painted Bird accepts online returns of all unused merchandise.
ALL SALE ITEMS ARE FINAL.
Please email
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to obtain a Return Authorization #
Include the order #, style#, color, size, quantity and reason for your return.
No returns can be received at our warehouse without a Return Authorization #.
All refunds will be applied to the original payment method (it may take 10-14 business days for a credit to show on your credit card statement). If you return a package that does not meet these criteria, it will be denied. All denied returns will not receive a refund and will be forfeited.
We recommend you use a return shipping service that you can track, and one that offers insurance.
RETURN ADDRESS
Make sure you send all online returns to:
Painted Bird - Returns
Return Authorization # ______________
2914 Mountain View Drive
Laguna Beach, CA 92651
RETURN NOTIFICATION
Once we receive your return package, you will be sent an email notifying you of your return. Please note that this email will be sent to the email address as provided on your original order.
